Choosing your equipment: Redline Inflatables rents all equipment on a first come first serve basis.  Receipt of a quote is NOT a guarantee of equipment.  Once you decide on equipment, we'll do a rental contract & invoice.  We require a deposit of $50 a signed contract in our office within 1 week.  Equipment cannot be held without this.   Deposits can be put on credit card or check by phone to expedite order.

 

Inclement Weather:  We ask that you have alternative plans in case of inclement weather.   If weather looks bad, we'll contact you the morning of the event.  Please keep in mind inflatable units cannot be operated in winds over 20 mph.  As long as you cancel before our driver leaves our warehouse, your deposit will be refunded to you.  We are not responsible for weather conditions once our driver arrives at your house. Full Payment will be due.

 

Cancellation Policy:  Cancellations must be made 10 days prior to your event. (Cancellation for any other reason aside from our Inclement weather policy).  Upon cancellation, your deposit will be credited to any future event for an indefinite period of time.

 

Final contact:   We generally contact you the day before your event to confirm details.  At this time we'll confirm final payment, method of payment, space requirements, delivery times, etc.

 

Delivery & Pick up:  Backyard parties are delivered during a 2 hour window before and after your event.  Corporate deliveries in off site locations are generally delivered during the hour before your event.  We strive to

 

ALWAYS have units set up 30 min before the start of an event.  Since our drivers are setting up at different locations during the day, it's very important that the person responsible at the event be there on time to meet the driver for safety and setup instructions.  One late customer in the morning can cause much stress for everyone else.

 

Please note:  Drivers do not go up and down stairs/hills etc.  Setup location should be easily accessible from the delivery truck.

Power requirements:  Customer is responsible for power.  Power requirements are noted on your contract.   Redline Inflatables is NOT liable for problems due to power issues.  Generally we need (1) 20 amp circuit for EACH blower.  (other items cannot be plugged into the same circuit) We furnish one 50' extension cord.  Unit must be placed within 50' of power source.

Set up: We'll need someone at the event to show us where to set up. We'll find out before set up if you're event is on grass, asphalt, etc. We'll also need to know if there are sprinkler systems. Inflatables can ONLY be operated safely if they are well-secured. We bring stakes or sandbags depending on where the units are sitting. If you make last minute changes, please let us know (especially grass to cement) in order that we'll have the proper tie down equipment. Also, drivers are required to pick up final payment at set up unless you've made arrangements to charge a credit card the previous business day. Failure to make this payment could result in your event being delayed or stopped.

Attendants: If Redline Inflatables is not supplying your attendants you will need adult attendants to arrive early enough for a safety briefing. Accidents on equipment generally come from two things: too many participants on unit and unit not kept secured. Attendants should monitor amount of children/adults and make sure they're acting responsibility. They also should periodically check equipment for secureness to ground. Safety briefings are given before all events and we require a signature from customer or representative stating this has been done.

Damages: Customer is responsible for all damages to unit.

Early shut down: If event is shut down early, please call the phone # on your paperwork to arrange early pick up. There are no refunds due to early pick up for any reason. In case of rain or winds, please shut down unit until they pass & put blower in a covered area. If storm passes quickly you can re-inflate unit. Make sure to completely dry unit as they're very slippery when wet.