Our Policies

1. Equipment Use: Pricing listed on this site is for private property parties. There are additional fees and insurance requirements for events held in public parks. Please call our office at (519) 974 5123 for more information.

2. Rental Agreement: Upon making your reservation you will receive a rental agreement via e-mail that you will be required to sign and mail in with a deposit within seven days. (unless other arrangements' have been made)

3. Deposit: Upon making your reservation you will be required to pay a $50.00 non-refundable deposit (Credit Card or Cash) per rental item that will be deducted from the rental price of said item(s). This deposit holds your equipment for the day of your party. This deposit must be received within seven days to confirm your reservation!

4. Methods of Payment: We accept Cash, Visa or M/C for reservation deposits and for rental balances.  All balances are due the day of the event and before setup.

5. Space Requirements: The surface in which you set up the inflatable must be flat and clear of any sharp objects and pet droppings. The dimensions of each inflatable can be found on the appropriate page within the “Rentals” section. Also, check overhead clearance (i.e. power lines, tree branches) to be sure that you have the sufficient height required. Please be sure to specify whether the equipment will be set up on grass or concrete so that we can determine which method will best secure the inflatable to the ground. Redline Inflatable's will not be held responsible for damage to the grass, underground utilities, or sprinkler systems when staking down inflatable's).

6. Electrical Requirements: We recommend separate grounded outlets on dedicated 20-amp circuits to power each blower that inflates the attraction. Most attractions only require one blower which runs continuously while the inflatable is in use.  (Generators are available for rent for $65 which includes a full tank of gas)

7. Equipment Damage or Abuse: If any repair or replacement of our equipment is necessary due to client damage or abuse than the client will be held financially responsible.

 

DELIVERY POLICIES

1.   Rentals Period - Rentals are for 6 hrs starting from the time of your event.  However we do reserve the right  to drop of your piece up to 2 hrs prior to your rental start time (this does not interfere with your 6 hr rental period) and pickup the equipment up to 2 hrs after your renal end time.

** Pickups are no later than 9pm regardless of what time your event starts. (Unless other arrangements have been made, additional charges may apply)

2.   Cancellation / Inclement Weather Policy: As the client you have up until the time that we arrive at your party location to cancel due to weather conditions. Upon cancellation we will credit your deposit to be used towards another event to be used within 1 yr. Once the attraction has been delivered and set up there are no refunds due to weather after that point.

2.    Delivery / Pick up Time: Depending on our delivery schedule we reserve the right to arrive up to 2 hours prior to your rental start time (no additional charge) and pick up the equipment up to 2 hours after your rental end time (no additional charge).